Arequently Asked Questions
How can I place an order?
To place an order, simply browse our website, add your favorite jewelry to the cart, and click "Check Out." Fill in your shipping details and choose your payment method to finish.
How can I track my order?
Once your order is shipped, we will send you a tracking number. You can use the "Order Tracking" and you can track your order on TCS tracking portal.
What materials are used in your jewelry?
We use high-quality materials including Glass, Kundan, Zircon, and stainless steel.
How do I take care of my jewelry?
To keep your jewelry shining, keep it away from water, perfume, and chemicals. Store each piece in a dry place or a jewelry box after use.
How do I know my bangle or ring size?
We provide size charts for our bangles and rings. If you are unsure, you can contact our team on WhatsApp for help with choosing the right size.
How much is the shipping cost?
Shipping costs are calculated at the checkout page based on your location. We sometimes offer free shipping deals, so keep an eye on our banners!
How long will it take to receive my order?
Standard delivery usually takes 3 to 5 working days within Pakistan. During sale seasons or holidays, it might take a little longer.
Can I return or exchange an item?
Yes, we have a refund and exchange policy. If you receive a damaged or wrong item, please contact us within 24–48 hours of delivery.
What payment methods do you accept?
We accept Cash on Delivery (COD) as well as online bank transfers to make shopping easy and safe for you.
How can I contact customer service?
You can reach us via WhatsApp at 03217333373 or email us at zaivraat.pk@gmail.com. We are here to help!